Frequently Asked Questions (FAQS)

Joesons Commercial is continuously improving its services to cater better to you and your vehicle's needs. Should you have questions that are not here, please feel free to send us a message through our Facebook page messenger.

1HOW TO ORDER ONLINE?

Take note of the items that you are going to order.

Make sure to supply all important details needed to ensure that the items inquired for and to be ordered are correct. Include

(1) Car model and year,

(2) Chassis number, and

(3) sample picture of the items.

You can process your orders through our Facebook page messenger or email. We will then call to confirm the orders.

Shipping costs are shouldered by the customer.

2HOW DO I PAY FOR MY ORDERS?

Payment can be made through:

  1. BDO, BPI, Metrobank interbranch deposits
  2. Wire transfer (Pera padala facilities and outlets e.g. Mlhuillier, & Palawan)

A photo of the receipt can then be sent as proof of payment.

No items will be processed nor shipped unless the full payment has been received.

3HOW DO I GET MY ORDERS?
There are two ways to get your orders:

Store pickup You can swing by the Joesons store where the item is specified to be available

Delivery items will be delivered through our partner courier at the specified address given by the customer.

Items that are not readily available from our inventory needs to be given a period of 5-7 working days before receipt.
4HOW DO I APPLY FOR THE SUKI REWARDS PROGRAM?
Visit any Joesons store and fill out the application form that will be given by the salesman.
5WHAT IS THE RETURN POLICY OF JOESONS?
Items sold are covered by a 7 calendar days return policy.
6FOR WHICH REASON CAN I RETURN MY ITEM?

You can return the items for if:

  1. Wrong item is delivered - If the item you received is an incorrect product from the details you have given (e.g. part number, sample photo).
  2. Missing Accessories - if the item you received has missing parts or accessories.
  3. Damaged or defective item - If the item you received is not working properly. This condition is only applicable if the item is not yet attached or installed to the vehicle. Pre-inspection of items received is highly recommended before installation.
7HOW DO I TRACK MY ORDERS STATUS?
For faster inquiry of the status of your order, you may contact 0917-1388059.
8CAN I TRACK MY PARCEL ON THE LOGISTICS PARTNER'S WEBSITE?

Yes. This is applicable for orders that are requested to be shipped out to a specified address. The following logistics partner are:

JRS Express
LBC

Should you have a preferred courier where we can ship out your parcel, please let us know.

For online orders and further inquiries, you may contact: 0917-1388059

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